Job Openings

Below you will find all of our current job openings.

Job category
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Renewal Manager

Introduction to business area:

DigitalRoute’s business is based on its software, which is sold both as traditional license and on subscription basis. The software is a world-leading data integration product that helps customers across many industries monetize operational data as well as optimize operations and customer service – typically as part of their digitalization and IoT initiatives. In addition to software, we provide our clients with product support and a range of product-related professional services. The renewal part of DigitalRoute business is approximately a third of the company’s turnover, and includes product support and subscriptions.

You will manage all our renewal business, including customer communication and order booking. You will also grow the business based on our installed base, by looking for upsell opportunities. In addition to supporting all our accounts with renewals business, you will own selected customer accounts yourself. Growing our renewal business is a vital part of our growth strategy.

This is a high impact position combining relationship management, contract negotiation and client satisfaction and you will be accountable for customer retention through the annual renewal process, proactive customer management, and forecast accuracy.

Who are you?

We are looking for an individual who is extremely structured and has solid experience in renewal management from a software B2B company with international exposure. You easily communicate across cultures and hierarchies and different departments, internally and externally, with the aim of managing your assigned business and supporting other account owners. You always see business opportunities, and you naturally also consider every opportunity’s profit & loss perspective.

What we are looking for?

As Renewal Manager you will be responsible for renewals of our customers’ product support and subscriptions. You will be an integral part of DigitalRoute’s sales team and work closely with sales colleagues worldwide, as well as our Product, Marketing, Support, and Finance teams to ensure the long-term success of customers. You will be working intimately with Sales, including coaching sales colleagues on how a renewal event can drive new sales beyond actual renewal.

Core Responsibilities:

  • Renewals – development: drive renewals process in collaboration with the sales directors to maintain and improve customer contracts and relationships; work with the Telco and Enterprise SVP’s to develop and refine renewal process; establish metrics, together with our product and support teams, that monitor overall usage and satisfaction of clients.
  • Renewals - operations: monitor expiry dates and setup relevant notification systems to manage tasks aimed at renewal success; manage frequency of proactively getting in touch with clients.
  • Renewals - business: Provide timely proposals & quotes, negotiate and close renewal opportunities, book orders, set up billing/invoicing plans, and generate invoices. Work with the finance team to ensure payment is collected. Prepare customer-specific engagement strategy prior to each renewal. Handle customer inquiries related to pricing, product information and reinstatement of maintenance contracts. 
  • Customer communication: together with Marketing, Release Manager and Support communicate release management information with regards to EOS, EOL and upgrade options (direct, and via web & Salesforce); work with Marketing to design and implement campaigns to existing customers.
  • Support – directive implementation: communicate and follow-up across global sales and all clients (be the main communication channel of the Head of Global Support). 
  • Support – reference information: Accurately record support related activities on customer/partner record in Salesforce as reference for Support organization when providing solutions to support cases. 
  • Account ownership: Ownership of selected accounts, complete responsibility including customer relationship, seek possibility of upselling, and overall profit/loss and new order booking.
  • Installed base: Manage total list of DigitalRoute software deployments; ensure updates in Salesforce of any deployment / installation changes, triggered by renewal or contract changes; keep up to date information of installed base for use by company management and global sales; ownership and updating of external customer reference list.
  • Contracts: Ownership of selected customer contracts; product support and subscription contract expert – advisor to sales in new contract situations; develop general customer contract expertise and develop contract management function.

You will be measured on i) overall renewal sales order amount including forecasting ii) new sales (up-sales) on renewal-only customers iii) accuracy and update frequency of installed base information and deployment database.

Core Requirements:

  • Education: Bachelor's degree or relevant experience required.
  • Previous Roles: 5 years’ minimum experience in the telecom/IT industry in a renewal role of software solutions. Experience of managing customer accounts. Ability to create valid business reasons to engage customers. Solid experience of Salesforce.
  • Communication: The proven ability to define, document, and present solutions to complex business problems. Excellent phone presence, verbal and written skills.
  • Personal drive: Entrepreneurship, motivator, team player and professional. Results oriented with proven follow-up skills. Initiative to anticipate, research, and leverage important industry trends.
  • Language: Fluency in spoken and written English. Additional languages such as Spanish, French, German, are a great plus.

Reporting
You will line report directly to the head of our telco business (SVP Business Line Telecom) and by that have access to the management team of the company. You will also engage with our non-telco business (with the SVP Business Line Enterprise).

Your title will be Renewal Manager.

Our Values

Expert

We are proud to be the best.

It is important to remember that we are working in an ever changing environment. We need to keep developing, to remain the best at what we do. Passion is important here, we are passionate about our product and we love what we do, and that passion helps us to become and remain the experts we need to be to do our absolute best.

Open Minded

We dare to be disruptive and push boundaries.

We don’t want you to think outside the box, we want you to never imagine a box in the first place. We want you to challenge yourself, could this solution become better, is there an even better solution for this problem that you just haven’t imagined yet?

Committed

Together, we ensure 100 % customer satisfaction.

Success is not an option for us, it’s a must. Our trustworthiness is one of the tools we use to get there. We work actively to ensure that the targets that have been assigned are delivered on time and reach the customers’ expectations. We keep our promises and we are dedicated. This means that we are ready to kick in that higher gear and run that extra mile when it is needed. 

 

Contact details:

Are you our new colleague?

Any questions?

Contact hiring manager David Lindblom at david.lindblom@digitalroute.com or +46 708 139 446.

 

Apply now,

We look forward to you joining us!

 

 

Stockholm
Final application date: 2018-02-28
Apply
Scrum master and Software engineer

It is highly probable that at some point in time your data has passed through technology from DigitalRoute. If you turn on the heating in your house, travel by airplane, buy a train ticket or make a call with your phone from anywhere in the world! There is a great chance that the company behind these services use our technology to work with their data. You may not know about us, but the companies you trust to provide these daily services certainly do.

At our office, located in the centre of Stockholm. We promote self-organizing cross-functional teams, a flat hierarchy and flexible working hours to give all our employees a good work/life balance. Because of our large customer base, each with a different set of requirements, there is always a new challenge and you will most certainly find projects that align with your passions.

We think you

  • Are a people’s person – who love techies
  • Have a clear interest and experience in Agile methodologies and have practical experience in working as Scrum Master or Team Lead
  • Have worked in challenging environments with exciting technologies and tool, learnt a lot and are ready for more
  • Eat tough programming problems for breakfast, lunch and dinner
  • Loves both object-oriented and functional programming
  • Are a team player who thrives in an environment where solving technically challenging problems on a daily basis is the norm.
  • Like to delve deep into certain areas, be it AWS, Machine Learning, Docker, performance optimization or Git trees.

As a Scrum master and Software developer at DigitalRoute you will

  • Facilitate the work done by your team and your Product Owner
  • Work close with other Scrum Masters and managers with the evolution of our way of working and recruitment
  • Work with Java and Scala
  • Use tools such as IntelliJ, AWS, Git, Jenkins, Couchbase and Redis
  • Have your head in the cloud and help us reach new heights in AWS
  • Share your experiences from the trenches regarding code quality, architecture and design
  • Drive change where it is needed
  • Create gargantuan scale data processing solutions with real-time performance demands
  • Grow into a stronger Scrum Master and technologist by evolving world beating products that power telecommunications and industry

You also love table tennis, chess, football, brain wracking games or a good time at the pub across the street. All work and no play is not the DigitalRoute way!

For questions: fredrik.hed@digitalroute.com +467279940

Stockholm
Final application date: 2018-02-09
Apply
Senior Consultant/Solution Architect

DigitalRoute is looking to strengthen the regional team in Kuala Lumpur, Malaysia, with Senior Consultants/Solution Architects.

In this role, you will become the design authority for all aspects of DigitalRoute’s deployments across the world and not just APAC region. You will be an integral part of the delivery team and work closely with the solution team and DigitalRoute´s clients.

The position is based in Kuala Lumpur, you will be working from our new office in the middle of the Petaling Jaya city where you – despite when you will be out travelling, which will be frequent in this role, especially within the APAC region.

As a senior consultant/solution Architect, you will mainly be working with the following tasks:

  • Act as trusted client interface for technical discussions and architectural decisions
  • Understand and drive business opportunities
  • Lead and drive design workshops and to gather business requirements within the specific domain
  • Conclude solution overview and design
  • Guide DigitalRoute´s technical lead during the deliveries
  • Work closely with sales and the solution team to provide technical expertise throughout the sales process
  • Adhere to all stages of implementation project namely analysis, design, development/configuration, test, documentation, reporting, acceptance and support handover
  • Coach and mentor software engineers to establish architecture best practices

To be a good fit for the role, we think that you

Have experience as Solution architect/Technical lead within one or more of below listed domains is essential.

  • BSS/OSS
  • NFV/Cloud
  • PCRF
  • Mediation

We also believe that the best candidate for this position is a business-driven architect who thrives on taking initiative to innovate and define creative solutions ultimately delivering the most value to our clients.

Competencies required for the role:

  • Minimum of 10 years working experience and excellence in solution design and development in a senior position
  • Good experience in solution architecture for the specific domain
  • Strong communication skills are of utmost importance. Fluency in both spoken and written English is required
  • Excellent technical presentation skills
  • Good knowledge regarding hardware architecture, setup, and dimensioning.
  • Good knowledge of MediationZone is preferable
  • Good coding/scripting skills – E.g. Java / Python 
  • Knowledge regarding common protocols and interfaces in the mediation and PCRF domain such as the different flavours of Diameter, RESTFul APIs, provisioning etc is preferable.
  • College/University educated

If you are interested in the position, don’t wait for sending us yours, since we are continuously reviewing applications.

If you have any questions regarding the position, please reach out to hiring manager See Wei Tiong at weitiong.see@digitalroute.com.

We look forward to receiving your application!

 

Kuala Lumpur
Final application date: 2018-02-28
Apply
Product Manager

As Product Manager you will Drive the full Product Lifecycle process in area of responsibility – everything from market input, creation of business case to requirements and feature acceptance. This includes ownership of the Product Roadmap for the respective Product Line/Area as well as managing the Product’s Profit and Loss Communicate and share information and vision around the market, value propositions, roadmap and new features for existing and upcoming releases. Engage closely with the development teams in the form of a “Product Owner” to ensure timely and qualitative deliveries. Build market and customer awareness around area of responsibility, including material around new product releases and work with the Marketing department to develop Product Marketing strategy and Product Marketing materials Work with other Product Managers to ensure product consistency, sharing of intelligence and overall prioritization.

Stockholm
Final application date: 2018-02-20
Apply
Solution Manager & Business Advisor – Next generation telco (5G, NFV)

If terms like 5G, NFV and IoT are familiar to you and if you can add BSS, OSS and Policy to the equation - love to carry whiteboard pens to meetings with telco partners and customers – this might be the career step for you.

Communication service providers across the world are relying on us in managing their network data. It used to be called Mediation and Policy Control (PCRF), but the world is changing, and so are we. Together with our telco customers - the largest logos of the world - we are advancing into new technologies.

At DigitalRoute you will find a global team of 20 colleagues that follows the technical sales from start, where we define solutions with customers, prove them technically and maintain technical account management responsibility for key accounts.

About the role

In the role as Solution Manager and Business Advisor, you will manage our solution definition for offerings related to modern telco network integration (related to 5G, NFV and more), mostly focused on monetization (BSS) and Policy (PCRF/PCF) aspects. You will play a vital part in our company growth strategy going forward.

In this role you should be prepared to get “your hands dirty” by carrying our new solutions out in front of our customers, and perform technical sales activities.

You will position network/IT data integration as a critical asset of a telco operator, and drive the value of our technology. You design generic and customer-specific solutions. By doing this you will grow into an informal leader in our company with intense contacts with Sales, Services, Marketing and Product Management.

You will be based at our HQ in Stockholm, but frequently travel to customer meetings globally.

Who are you?

We are looking for an individual who thrives in front of the whiteboard in interactive sessions with business and technology. You bring experience of telco core network, integration of network data (BSS, OSS and Policy) and have a firm view on impact of 5G technologies as well as orchestration and network virtualization (NFV).

In addition, you understand a telco operator IT system landscape, such as rating, charging, IoT platforms and (Big Data) analytics. You see the potential of acting on data in real time (policy control) to control network resources effectively, enable ‘network-as-a-service’ and other new telco business models.

As one of our Solution Managers, you will help operators to maximize network investments, and via smart integration turn raw data into business opportunities. You will build trust with our customers technology and IT organizations: from architects in development functions to senior managers responsible for IT or network operations, to CTO/CIO/CTIO’s and their offices.

At the same time, you will be one of our telco industry experts, participate in industry events, work with our marketing team and interact with our product managers to define technology roadmaps.

Core Requirements:

  • Education: Bachelor's degree or relevant experience required.
  • Previous Roles: 5 years’ minimum experience in the telecom/IT industry in a pre-sale, technical lead, product management or consultative selling role of software solutions. 4G, 5G, NFV, BSS, OSS and/or PCRF exposure from an international vendor and/or telecom operator.
  • Communication: The proven ability to define, document, and present technical architectures and solutions to complex business problems.
  • Initiative: A track record of anticipating, researching, and reacting to important industry trends.
  • Personal traits: Entrepreneurship, motivator, technology savvy, team player and professional.
  • Language: Fluency in spoken and written English. Additional languages such as Spanish, French, German, Italian and Korean are a great plus.

Reporting
You will report to VP Global Solutions and have direct access to the management team of the company.

 Contact details

Are you our new colleague?

Any questions?

Contact Hiring manager Lars Månsson at lars.mansson@digitalroute.com or Head of HR at maja.samuelsson@digitalroute.com

 

Apply now,

We are looking forward to meeting you!

Stockholm
Final application date: 2018-01-31
Apply
Global Head of Solution Architects

If you turn on the heating in your house, buy a train ticket or make a call with your phone there is a great chance that the company behind these services use our technology to work with their data. You may not know about us, but the companies you trust to provide these daily services certainly do.

DigitalRoute is now looking to strengthen our team with a Global Head of Solution Architects, based in our Stockholm office.

About the role

As the Global Head of Solution Architects you will be functional responsible for a growing team of Solution Architects and Technical Leads in the three regions that we operates in. During 2018, the team will grow to about 25-30 members. The team will work closely with Global solutions/pre-sales and our clients on various deliverables. The Solution Architects and Technical Leads in your team are specialists in at least one of the domains; BSS, OSS, Enterprise(non-telco), NFV, PCRF, IoT, Utilities or Cloud solutions. Your main responsibilities will be to lead and act as a senior advisor to the Solution Architects and the Technical Leads in the three regions that DigitalRoute operates in.

You will have a global responsibility for strategic development of the Solution Architect and Tech Lead community and to plan competence development for the team on a strategic level with the aim to continue grow expert competence and create a knowledge sharing environment. You will report to SVP Global Services

About you

We believe that the best candidate for this position have some years of experience in leadership and managing technical teams on global level.

You strive to inspire your growing team to develop and educate themselves in respectively technical domain but also to develop skills in the best practice delivery model and to support the Global solution and sales teams. You are a communicative leader that have the ability to create a positive atmosphere and enhance knowledge sharing in a global team. You are business driven and enjoy working with a growing company in a dynamic environment.

  • Three main competencies required for this role:
  • Strong leadership skills
  • Fluency in both spoken and written English
  • Technical knowledge and experience in some of the domains: BSS, OSS, Enterprise(non-telco), NFV, PCRF, IoT, Utilities or/and Cloud solutions

In this recruitment we are working together with Safemind. To apply please go to: https://www.safemind.se/lediga-jobb/1547-global-head-of-solution-architects/ 

If you have any questions please turn to Stina Gårdman at +46 707 509 160 or stina.gardman@safemind.se.

We look forward to receiving your application!

Stockholm
Final application date: 2018-01-31
Apply
Solution architect (OSS)

As a Solution Architect, you will mainly be working with the following tasks: Act as trusted client interface for technical discussions and architectural decisions Understand and drive business opportunities Lead and drive design workshops and to gather business requirements within the specific domain Conclude solution overview and design Guide DigitalRoute´s technical lead during the deliveries Work closely with sales and the solution team to provide technical expertise throughout the sales process

Stockholm
Final application date: 2018-02-28
Apply
Technical Business Consultant

If you turn on the heating in your house, buy a train ticket or make a call with your phone there is a great chance that the company behind these services use our technology to work with their data. You may not know about us, but the companies you trust to provide these daily services certainly do.

We are now looking to strengthen the regional team in Stockholm, Sweden, with a Technical Business Consultant. 

About the role

In this role, you will be leading the design of DigitalRoute’s deployments across the EMEA region. You will be working with the interface between DigitalRoute’s platform and the SAP product suite in various domains. Together with SAP, our new premium partner, we are opening up many new markets and opportunities within the EMEA region. Your role in this is to be our representative on this exciting journey!

As a Technical Business Consultant, you will mainly be working with the following tasks:

  • Act as trusted client interface for technical discussions and architectural decisions
  • Understand and drive business opportunities
  • Lead and drive design workshops and to gather business requirements within the specific domain
  • Conclude solution overview and design
  • Guide DigitalRoute´s technical lead during the deliveries
  • Work closely with sales and the solution team to provide technical expertise throughout the sales process

The position is based in central Stockholm, Sweden at our newly renovated office, but the role is operating in the whole EMEA region. This means that you will be traveling frequently to our customers within the region.

What we are looking for

To be a good fit for the role, we think that you have experience as Technical Business Consultant / Solution architect / Technical lead within some of the areas that DigitalRoute operates in. If you have worked with SAP it is a bonus, but for this role it is more important that you are business-driven and thrives on taking initiative to innovate and define creative solutions ultimately delivering the most value to our clients.

We believe that you have: 

  • Good experience within solution architecture for the specific domain
  • Strong communication skills are of utmost importance. Fluency in both spoken and written English is required
  • Excellent technical presentation skills
  • College educated, preferably an MSc

 

If you are interested in the position, don’t wait for sending us your application, since we are continuously reviewing applications.

In this recruitment we are working together with Safemind. To apply please go to: https://www.safemind.se/lediga-jobb/1546-technical-business-consultant-to-product-company/ 

If you have any questions please turn to Stina Gårdman at +46 707 509 160 or stina.gardman@safemind.se.

 

Stockholm
Final application date: 2018-02-28
Apply
Solution architect (PCRF)

As a Solution Architect, you will mainly be working with the following tasks: Act as trusted client interface for technical discussions and architectural decisions Understand and drive business opportunities Lead and drive design workshops and to gather business requirements within the specific domain Conclude solution overview and design Guide DigitalRoute´s technical lead during the deliveries Work closely with sales and the solution team to provide technical expertise throughout the sales process

Stockholm
Final application date: 2018-02-28
Apply
Black belt Integration Guru

As a black belt integration guru in our TAF team you will Pay attention to details and structure Scripting Python, Groovy and Bash Keeping our continuous integration pipeline a healthy green Work with Docker, Jenkins, Git, Atlassian Be our guide to the next level of software integration

Stockholm
Final application date: 2018-02-20
Apply
Software Engineer

As a Software developer at Digitalroute you will Work with Java and Scala Use tools such as IntelliJ, Git, Jenkins, Couchbase and Redis Have your head in the cloud and help us reach new heights in AWS Share your experiences from the trenches regarding code quality, architecture and design Drive change where it is needed Create gargantuan scale data processing solutions with real-time performance demands Join our lunch LAN gaming sessions (Track Mania!)

Stockholm
Final application date: 2018-02-20
Apply
Solution Architect

As a solution Architect, you will mainly be working with the following tasks: Act as trusted client interface for technical discussions and architectural decisions Understand and drive business opportunities Lead and drive design workshops and to gather business requirements within the specific domain Conclude solution overview and design Guide DigitalRoute´s technical lead during the deliveries Work closely with sales and the solution team to provide technical expertise throughout the sales process

Stockholm
Final application date: 2018-01-31
Apply

If you can't find a job that suits you, you're always welcome to send us an open application for future recruitments.

Why Digitalroute